Frequently Asked Questions

  • Mountain Spa is located in the centre of Banff, on the 2nd floor of the Harmony Lane Mall. Harmony Lane can be found on Banff Ave opposite the Clocktower Mall. Check out our Contact Page for more information.
  • Please arrive a few minutes (10 minutes) prior to your appointment for packages. This will ensure you have the full time for your treatment.
  • GST and gratuities are not included in the advertised prices.
  • An 18% gratuity will be added for groups of 4 or more and for spa packages and dual spa days over 2hrs.
  • Mountain Spa accepts cash, debit, visa and master card. Gratuities are left to the discretion of the client.
  • Gift Certificates do not include tips unless otherwise indicated.
  • Cancellations are required to be at least 12 hours prior to appointment time. A message can be left after hours.
  • For spa packages a credit card number is required to hold the booking. Fifty percent (50%) of the service price will be charged for no prior notice of cancellation.

Have any questions that we haven’t answered here? Please give us and we’ll be happy to answer all of your questions.